Cancellation & refunds
Pre-launch preview · Paid memberships are not currently available.
These payment provisions are also included in section 4 of the Terms of use.
Current availability and paid opt-in
Paid memberships are not currently available. A free account does not require a payment card and does not automatically become paid. Before a paid membership can be purchased, its price in USD, included features, billing interval, renewal terms, and cancellation and refund rules will be displayed for a separate checkout choice.
If you choose a recurring membership when it becomes available, it renews at the disclosed interval until canceled. Phxcts will not start recurring billing merely because you created a free account.
Cancellation
When recurring memberships become available, you can stop future renewals through My account → Membership & billing → Manage payments & cancel renewal, or request cancellation at pawphxcts@phxcts.com. Cancellation normally keeps access until the end of the paid period and does not require deleting your account.
A cancellation request and a refund request are different. Canceling future renewals does not itself reverse a payment already made. This does not limit a refund or cancellation right provided by applicable law or the terms of your purchase.
Refunds and billing issues
For a refund request, an unexpected charge, a duplicate or unauthorized payment, or paid access that was not delivered, contact pawphxcts@phxcts.com. Include your account email, payment date, and a description of the issue. Do not send a full card number, password, or banking credentials.
Phxcts will review the issue and provide any refund or other remedy required by applicable law or the terms disclosed and accepted for the purchase. Any additional refund eligibility, deadlines, and conditions will be displayed before you pay. These provisions do not limit nonexcludable consumer rights or lawful payment disputes.
A full payment refund removes the membership access associated with that payment after payment-provider confirmation. It does not make private records public.
Platform fees and independent transactions
Membership fees cover Phxcts platform access. Phxcts remains responsible for its own membership delivery, authorized billing, and applicable refunds even when Stripe processes a payment.
Dog purchases, breeding arrangements, deposits, adoption fees, transport charges, and external donations are separate transactions governed by the relevant parties’ agreements. Phxcts does not collect those payments in this release.
Contact
Phxcts · pawphxcts@phxcts.com